Orders typically arrive within 7-15 business days from the date of purchase. Please note that delivery times may vary depending on the destination and current shipping conditions.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at relaxenvy@hotmail.com. Please contact us first before sending package back as the return address might be different.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at PawPlayShop@outlook.com

At PlayPawShop, we stand behind the quality of our products. If you're not completely satisfied with your purchase, simply contact us within 30 days of receiving your order, and we'll gladly provide a refund or replacement, no questions asked. Your satisfaction is our top priority, and we're committed to ensuring you and your pet are happy with every purchase.

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